Kapri Warranty

H O W K A P R I T H I N K S

Quality that stands the test of time

At Kapri, every piece is selected with a clear purpose: to offer high-end design made to last. Our curation brings together furniture and objects crafted from noble materials, artisanal techniques, and rigorous care at every stage of the process. We work with brands and creators who share the same vision — that true luxury is built with time, knowledge, and responsibility.

What quality means to Kapri

For us, quality goes far beyond aesthetics. It means confidence in the choice, transparency, and trust in the product that arrives in your home. For this reason, every piece presented in our showroom meets high standards of production, finishing, and durability.

We work alongside well-established partners, recognized for technical excellence and a strong commitment to ethical and sustainable processes. Each item is designed to accompany different stages of life, preserving its beauty, functionality, and value over time.

Pieces designed for real life

We believe that spaces should reflect real life — with movement, encounters, changes, and stories. That is why our curation prioritizes well-built solutions, durable materials, and pieces that can be easily cared for and preserved. The design presented at Kapri is neither fragile nor fleeting: it is meant to be lived with, used, and appreciated every day.

Longevity as a core value

What truly matters to us is longevity — aesthetic, functional, and ethical. We select timeless pieces produced with respect for people, materials, and the environment. By investing in a Kapri product, you choose conscious luxury: designed to remain relevant today and in the future, without excess and without waste.

K A P R I W A R R A N T Y

1. Scope and Legal Basis

Kapri Interior Design AG (“Kapri”) markets proprietary products, third-party brand products, artisanal pieces, and works of art, selected according to aesthetic, technical, and authorial criteria. All products sold by Kapri are subject to the mandatory legal warranty provided under the Swiss Code of Obligations (CO/OR), in particular the provisions relating to manufacturing defects existing at the time of delivery.

2. Works of Art, Unique Pieces, and Limited Editions

Works of art, unique pieces, and limited editions are authorial creations, produced individually and not subject to reproduction. Due to their nature, they are not eligible for exchange, return, or refund. Aesthetic characteristics, marks of the creative process, and variations in material, texture, or finishing do not constitute manufacturing defects, but rather intrinsic elements of the work itself.

3. Handcrafted Products

Handcrafted products are made manually, which implies natural variations between pieces.

Minor variations in color, dimensions, texture, stitching, finishing, or surface irregularities are considered normal characteristics of the artisanal process and do not constitute defects.

4. Warranty Limitations

The warranty does not cover defects or damages resulting from: natural wear and tear from normal use; improper use; incorrect installation; lack of maintenance or cleaning with inappropriate products; damage caused by accidents, improper transportation, weather conditions, or pests.

5. Manufacturer’s Warranty

Certain products are subject to an additional contractual warranty provided directly by the manufacturer. Kapri acts exclusively as an intermediary in the warranty claim process.

BY KAMY PRODUCTS

1. Legal Basis

By Kamy products sold by Kapri are subject to the mandatory legal warranty under the Swiss Code of Obligations (CO/OR). For sales to end consumers (B2C), a legal period of 24 months applies for manufacturing defects.

2. By Kamy Contractual Warranty

By Kamy additionally grants a contractual warranty of 6 months, counted from the invoice issuance date, for duly proven manufacturing defects.

3. Remedies

After technical analysis, By Kamy may, at its discretion: repair the product; replace the item with an equivalent product; or offer store credit for future purchases.

4. By Kamy Warranty Exclusions

Not covered are: natural wear and tear; damage caused by transportation or handling by unauthorized third parties; improper use; unauthorized modifications; incorrect maintenance.

CENTURY PRODUCTS

1. Legal Basis

Century products marketed by Kapri are subject to the mandatory legal warranty under the Swiss Code of Obligations (CO/OR). The minimum legal period is 24 months.

2. Century Legal and Contractual Warranty

The product structure is covered by the mandatory legal warranty of 24 months. Fabrics and upholstery have voluntary contractual warranties of 6 to 12 months.

Pet-Friendly Fabrics

Some Century fabrics are pet-friendly, offering greater resistance and easy cleaning. Pet hair, minor splashes, and everyday marks are part of life with pets. Note: This does not eliminate the need for proper care and does not cover damage from improper use or excessive scratching.

5. Replacement of Customized Parts

In the event of replacement of customized parts, the production and delivery time for a new item may vary between 4 and 8 months, as they are made to order.

Claim Procedure

The customer must notify Kapri immediately upon identifying the defect by emailing invoice, description of the issue, and visual evidence (photos/videos).

Email: info@kapridesign.ch

Kapri Warranty | Kapri Interior Design